Privacy policy.

Last updated: 11/10/2025

1. Where This Privacy Policy Applies

1.1. This Privacy Policy applies to personal data that Ziva Social Group Limited (we, us, our) collect about you when you download, register with, access or use our app (App), websites, events and other services we operate. For simplicity, we refer to all of these as our Services in this Privacy Policy.

1.2. If for any reason, one of our Services requires its own separate privacy policy, then that policy will be made available to you and that policy will apply in respect of information collected and processed in respect of that particular Service.

2. Data We Collect

2.1. In order to sign up for and use our Services, you will need to provide some information about yourself, such as your email address, phone number, age, photos, other basic profile details and information about the types of people you’d like to meet.

2.2. Using our Services also generates some information, such as when you logged in and how you used the Service.

2.3. We may also collect data from third parties, like when you access the Service through an account you have on another platform (e.g., Google or Apple) or when you upload information from your account on another platform to complete your profile. If you’re interested in all the details, be sure to check out the table below.

Data you give us
Categories Description
Account Data When you create an account, you give us basic information for your account to be set up such as email address, date of birth, password.
Age Verification Data We use facial age estimation to verify your age. As part of the verification process, you will be required to complete a facial age estimation scan. In some cases, you may need to upload ID to confirm your age.
Profile Data When you complete your profile, you share additional details about you, such as your gender, interests, preferences, approximate location. Some of this data may be considered sensitive or special category data in certain countries, such as details about sexual orientation, health, racial or ethnic origins. If you choose to provide this data, you consent to us using it as set out in this Privacy Policy (although you acknowledge that we will have other legitimate grounds for processing this data).
Content When you use our Service, you may post photos, videos, audio, text and other types of content, such as your chats with other members.
Purchase Data When you make a purchase, we keep the details of the transaction (e.g., what you purchased, the date of the transaction, and the price). The exact data we collect depends on the payment method you choose. When you pay directly with us (rather than through a platform such as Apple Pay or Google Pay), you provide your debit or credit card number or other financial info.
Marketing, Survey and Research Data We sometimes run (i) surveys, focus groups, or market studies for research purposes; and (ii) promotions, events or contests for marketing purposes. When you choose to participate, you give us information to process your entry and participation, as well as your responses to our questions and your feedback.
Third-Party Data When you choose to share with us information about other people (for example, if you use the contact details of someone you know for a given feature or if you submit a query or report involving a member), we process this data on your behalf to complete your request.
Customer Support Data When you contact us, you provide us with information that may be necessary to help address your inquiry. Other people may also submit queries or reports involving you. Finally, our moderation tools and teams can collect additional data as part of their investigations. Where permitted by law, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our members’ safety and security.
Social Media Data You may decide to share data with us through your accounts on other platforms (e.g., Spotify, Google or Apple), for instance if you decide to create and log into your account via these platforms or if you decide to upload data such as playlists onto our Service from these platforms.

2.4. We also collect data that is automatically generated or collected when you use our Services (see the table below for examples).

Data generated or automatically collected
Categories Description
Usage Data Using the Service generates data about your activity, including how you use it (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages, ads you interacted with) and how you interact with others (e.g., searching, matching, communicating). We may also receive data related to interactions you had with our ads on third party’s websites or apps.
Technical Data Using the Service involves the collection of data from and about the device(s) you use to access our Service, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or other technologies that may uniquely identify a device or browser. For more information about cookies, see our Cookie Policy.

2.5. Additionally, we may collect data with your permission or consent (see the table below).

Other data we collect with your permission/consent
Categories Description
ID Data You may provide us with a copy of your government-issued ID to help us check that you’re who you say you are (if applicable).

3. Why and How We Use Your Data

3.1. The main reason we process your data is to provide our Services to you and to improve our Services over time. We also process your data to keep you and all of our members safe and secure while using our Service. We take this responsibility very seriously and we’re always working to improve our systems and processes to help protect you. We also process your data to show you relevant ads – you can control this in your settings in the App. Read on for a more detailed explanation.

3.2. The table below outlines the purposes for processing your data, the legal grounds for doing so, and the categories of data involved.

Purposes for processing your data Grounds for processing your data Categories of data processed (set out in Section 2 above)
To enable you to use our Service, including:
• Creating and maintaining your account and profile on our Service
• Operating and maintaining the various features on our Service
• Organizing sweepstakes and contests
• Responding to your requests and questions
• Monitoring the functioning of our Service and troubleshooting and fixing issues as needed 		Performance of our contract with you
Your consent (where sensitive data or other type of data that requires consent is processed) 		Account Data
Profile Data
Content
Purchase Data
Marketing, Survey and Research Data
Third Party Data
Customer Support Data
Social Media Data
Usage Data
Technical Data
To enable you to use our Service, in particular to enable our algorithm to work:
• Recommending other members to you and recommending you to them 		Performance of our contract with you
Your consent (where sensitive data or other type of data that requires consent is processed) 		Ziva uses a ranking system (algorithm) to help determine the order in which groups are displayed to users. This system considers their in-app activity, such as whether a group has received “likes” from other groups. Groups that receive more “likes” are shown higher in the list of suggested groups. This process is automated, but it does not reveal the number of “likes” publicly.
To enable your purchases on our Service, including:
• Processing payments
• Offering discounts and promotions, customizing prices 		Performance of our contract with you Account Data
Profile Data
Technical Data
Purchase Data
Usage Data
To operate advertising and marketing campaigns, including:
• Performing and measuring the effectiveness of advertising campaigns run on our Service
• Performing and measuring the effectiveness of marketing campaigns promoting our own Service on third-party platforms
• Communicating with you about products and Services we believe may interest you 		Consent (where required under applicable law) and otherwise our legitimate interest. It is in our legitimate interest to promote our Service and to show ads to our members which are tailored to their interests as a way to improve their experience and help fund the parts of our Service which are free. Account Data
Profile Data
Usage Data
Marketing, Survey and Research Data
Technical Data
To improve our Service and create new features and Services, including:
• Running focus groups, market studies and surveys
• Analysing how our Service is used
• Reviewing interactions with customer care teams to improve Service quality
• Developing and improving new features and Services, including through machine learning and other technologies, and testing them out
• Conducting research and publishing research papers 		Performance of our contract with you
Our legitimate interest: It is in our legitimate interest to improve our Service over time
Consent where required under applicable law (e.g., we may process data deemed sensitive or special in certain countries to help make sure that the various communities using our Service are being treated fairly and equitably and that our Service remains diverse and inclusive) 		Account Data
Profile Data
Content
Purchase Data
Marketing, Survey and Research Data
Third Party Data
Customer Support Data
Social Media Data
Usage Data
Technical Data
To keep you and other members safe on our Service, including:
• Preventing, detecting and fighting against violations of our Terms, fraud and other illegal or unauthorized activities
• Developing and improving tools to prevent, detect and fight against violations of our Terms, fraud and other illegal or unauthorized activities
• Preventing recurrences, notably by preventing individuals who violate our Terms from creating a new account
• Letting users who submit a report know what we’ve done about it
• Verifying your identity
• Securing payments and fighting against financial fraud
• For more information on safety, integrity and security generally, visit our Safety Tips and Community Guidelines. 		Performance of our contract with you
Our legitimate interest: It is in our legitimate interest and that of our members to keep them safe
Protection of your vital interests and that of other members
Compliance with legal obligations that apply to us such as taking down illicit content
Your consent (where sensitive data or other type of data that requires consent is processed) 		Account Data
Profile Data
Content
Purchase Data
Third Party Data
Customer Support Data
Usage Data
Technical Data
Face Geometry Data
ID Data
To comply with applicable law, establish, exercise and defend legal claims & rights, including:
• Preserving data to comply – and evidence compliance – with applicable law
• Supporting investigations and defending potential or ongoing litigation, regulatory action or dispute
• Responding to lawful requests from law enforcement, courts, regulators, and other third parties
• Reporting illegal or infringing content to law enforcement, government or other authorities
• Establishing, exercising, or defending ongoing or threatened claims
• Sharing data with law enforcement or partners to combat abusive or illegal behaviour 		Our legitimate interest: It is in our legitimate interest to comply with applicable law and protect ourselves, our members and others, including as part of investigations, legal proceedings and other disputes
Protection of your vital interests and that of other members
Compliance with legal obligations applying to us such as responding to law enforcement requests for information 		The categories of data shared will vary based on the specific circumstances surrounding each obligation, compelling interest or dispute, but it often can include:
Account Data
Profile Data
Content
Purchase Data
Customer Support Data
Third Party Data
Social Media Data
Usage Data
Technical Data
ID Data

4. How We Share Data

4.1. Since our goal is to help you make meaningful connections, some of your information is of course visible to other members on the Service. We also share data with Service providers and partners who assist us in operating the Service. Read on for more details.

4.2. The table below provides more information about who we share your data with, why, and what categories of data are shared.

Recipients Reasons for sharing Categories of Personal Data
Other members You share data with other members when you voluntarily disclose information on the Service for others to see (e.g., your public profile).

If someone submits a report involving you (such as a claim you violated our Terms of Use), we may let the reporter know what actions we took, if any, as a result of their report. The same applies if you submit a report involving another member. 		Profile Data
Content
Social Media Data
Third Party Data
Customer Support Data
Service providers/partners We share data with vendors and partners who help us operate, promote and improve our Service. They provide us Services such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, legal support, and security operations.

Your data may also be shared with: your App Store provider and mobile network operator to allow you to install the App; and your service providers that you have appointed and we need to contact to fulfil your requests, such as your banking or payment card provider to process your transactions. 		Depending on the Service provided by the vendor or partner, it may include:
Account Data
Profile Data
Content
Purchase Data
Marketing, Survey and Research Data
Third Party Data
Customer Support Data
Social Media Data
Usage Data
Technical Data
Face Geometry Data
ID Data
Advertising Partners We may publish ads about third-party advertisers’ products and Services on our Service, and publish ads promoting our own Service on third-party sites and apps. To help improve the relevance of these ads, we provide certain information about you to third parties, including advertising partners, or allow them to collect such data from our Services (such as via cookies, SDKs, or similar technologies). Some of our advertising partners enable us to transform your email address, advertising identifiers or phone number into an identifier that can’t be used to identify you personally and then use that unique identifier to either exclude you from our marketing campaigns, or to target our ads at an audience that is similar to you in terms of background, interests or app usage. Account Data
Profile Data
Usage Data
Technical Data
Affiliates We may share data with affiliates or receive data from them for the purposes laid out in Section 5 of this policy. The categories of data will vary based on the reason for sharing, but it may include:
Account Data
Profile Data
Content
Purchase Data
Marketing, Survey and Research Data
Third Party Data
Customer Support Data
Social Media Data
Usage Data
Technical Data
Face Geometry Data
ID Data
Law enforcement authorities We may disclose your data to: (i) comply with a legal process, such as a court order, witness summons, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims. The categories of data shared will vary depending on the specific circumstances surrounding the request, but it often can include:
Account Data
Profile Data
Content
Purchase Data
Customer Support Data
Third Party Data
Social Media Data
Usage Data
Technical Data
ID Data
In the context of merger and acquisition, with our Affiliates or new owner(s) We may transfer your data if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control. The categories of data shared will vary based on the type of corporate transaction. It may include the entire organization data or only a specific subset such as Purchase Data.

5. Data Transfers and Cross-Border Data Transfers

5.1. If, at any point, we transfer your personal data between our companies (whether in existence now or in future), we ensure that your personal data is protected by requiring all our companies to follow the same rules when processing your personal data.

5.2. Because we operate a global service, we may transfer, store and process your personal data outside of the UK or EEA, including to our group companies (whether in existence now or in future). The sharing of your data laid out in this Section 5 involves cross-border data transfers to the United States of America and other countries that may have different laws about data processing.

5.2.1. Where we transfer personal data outside of the EEA, the United Kingdom, Switzerland or other countries whose data protection laws have been deemed adequate by the European Commission or other competent governmental bodies, we rely on what are called standard contract clauses. These standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data. If you wish to see a copy of these standard contractual clauses, please contact us.

6. Third Party Links and Sites

6.1. Our Services may, from time to time, contain links to and from the apps or websites of third parties. Please note that these apps or websites (and any services accessible through them) are controlled by those third parties and are not covered by this Privacy Policy. You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these apps or websites or use their services.

7. Automated Decision Making and Profiling

7.1. We do not make decisions based solely on automated processing or profiling that produce legal effects concerning you (or have similarly significant effects).

7.2. We do rely on automated processing for age and ID verification (if applicable). If you have any questions about this, please contact us at help@ziva-app.com.

8. Your Rights

8.1. We want you to be in control of your data, so we want to remind you of the following rights, options and tools available to you. Depending on where you live, you may not have the same rights or they may be named differently. You can exercise any of these rights at any time by contacting us at help@ziva-app.com. If you have any questions on your rights and how to exercise them, please contact us at help@ziva-app.com.

8.2. For your protection and the protection of all of our members, we may ask you for information to verify your identity or authority to act on behalf of a member before we can answer the above requests. We wouldn’t want someone else to get in control of your data!

Your Rights How to exercise it
Access, Portability or To Know
Right to be informed of the personal data we process about you and/or ask for a copy of it 		You can access and review some data directly by logging into your account. You can also retrieve a copy of your data by making a data subject access request. You can do so by contacting help@ziva-app.com.
Rectification or Correction
Right to amend or update your personal data where it’s inaccurate or incomplete 		You can update your data directly within the Service by logging into your account and updating your profile. If you wish to rectify other incomplete or inaccurate data we hold about you, please contact us.
Deletion or Erasure
Right to delete personal data 		You can delete some of the data you provided us directly within the Service. You can also close your account as explained in the Settings section in the App, following which we’ll delete your data as laid out in this Privacy Policy. You can also request us to delete or remove your personal data where there is no good reason for us continuing to process it, where we have processed your information unlawfully, or where we need to erase your personal data to comply with law. If you are unsure how to delete your data or close your account, please contact help@ziva-app.com.
Objection (Opt-out) or Restriction
Right to object to us processing personal data or to request that we temporarily or permanently stop processing personal data 		You can directly opt-out from certain of your personal data processing in your account settings. Otherwise, you can contact us should you wish to object to or restrict a data processing we’ve listed throughout this Privacy Policy.
Consent Withdrawal
Right to withdraw a consent you’ve given us to process your personal data for a specific purpose 		You can directly withdraw consent you’ve given us either by updating your account settings or by removing Device Permissions you’ve agreed to in your device settings (e.g., access to specific types of device data such as phone contacts, pictures, advertising identifiers and location Services or consent to receive push notifications). When you withdraw consent, certain Services may lose functionality.

8.3. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you ask for information relating to another member, such as a copy of any messages you received from them, please note that this is the other member’s personal data and the other member will have to make a request for that information themselves.

8.4. If you are unhappy with how we process your personal data, we ask that you contact us first using the details below so that we have the chance to put it right. In certain countries, including in the European Economic Area and the United Kingdom, you also have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. You can find information about your data protection regulator in the European Economic Area here, and in the United Kingdom here. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work or where an alleged infringement took place.

9. How Long We Retain Your Data

9.1. We want the connections you make through our Service to last forever, but we keep your personal data only as long as necessary for legitimate business reasons (as set out in Section 3) and as permitted by applicable law.

9.2. Once we no longer have a legal right to hold your personal data, we will delete or, in some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

9.3. If you decide to stop using our Service, you can close your account and your profile will no longer be visible to other members. Note that we will close your account automatically if you are inactive for 2 years.

9.4. Following account closure, we delete your data as laid out below:

9.4.1. To protect the safety and security of our members, we implement a safety retention window of 3 months following account closure. During this period, we keep your data to investigate unlawful or harmful conducts. The retention of data during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.

9.4.2. We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data and imprecise location of purchase for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction, and traffic data / logs for 1 year to comply with legal data retention obligations. We also keep records of consents members give us for 5 years to comply and evidence our compliance with applicable law.

9.4.3. We maintain limited data on the basis of our legitimate interest: we keep customer care records and supporting data 6 years from the date of the report in support of our safety efforts, support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim; profile data and imprecise location of download for 1 year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims; and data necessary to prevent members who were banned from opening a new account for as long as necessary to ensure the safety and vital interests of our members.

9.4.4. Finally, we maintain data on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep data in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings.

9.5. Where and as legally permitted, we may maintain and use data that, by itself, cannot identify or be attributed specifically to you for the purposes described in this Privacy Policy, including to improve our Service, create new features, technologies and Services, and keep our Services safe.

10. Children’s Privacy

10.1. Our Service is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the Service.

11. Privacy Policy Changes

11.1. This policy may change from time to time. We’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure our data practices and the way we explain them to you in this policy remain up to date. We will notify you before material changes take effect so that you have time to review the changes. You may be required to read and acknowledge the changes to continue your use of the Services.

12. Questions

12.1. If you have any questions about this Privacy Policy, please contact help@ziva-app.com.